A: Orders placed on our official website are processed and delivered within 6 business days, barring any unforeseen circumstances. You will receive a tracking number once your order is dispatched.

A: Marketplace orders are subject to the delivery policies of the specific marketplace. Please refer to the relevant marketplace's shipping information for estimated delivery times.

A: Wholesale orders are shipped in coordination with our delivery partners. The delivery time for wholesale orders may vary based on the order size and destination. Our team will provide you with estimated delivery details upon order confirmation.

A: Yes, you will receive a tracking number via email once your order is dispatched. Use this tracking number to monitor the status and expected delivery date of your package.

A: Expedited delivery options may be available and are subject to additional charges. You can explore these options during the checkout process on our website.

A: Yes, we offer international shipping for orders placed on our website. International delivery times and shipping fees vary based on the destination.

A: Shipping fees for website orders are calculated based on the weight of your purchase and the delivery address. You can view the shipping cost during the checkout process before completing your purchase.

A: While we strive to ensure timely deliveries, unforeseen circumstances may cause delays. If your order is significantly delayed, please contact our customer service team for assistance.

A: Once an order is confirmed, changes to the delivery address may not be possible. Please double-check your information before completing the purchase.

A: If you're unavailable, our delivery partner will typically make additional delivery attempts. After a certain number of unsuccessful attempts, the package may be returned to us. Please coordinate with the delivery partner for alternative arrangements.