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If Your a Tea Addict Like Us!
Q: What makes your tea unique?
A: Our tea is sourced from premium estates, ensuring high-quality leaves that undergo meticulous processing, resulting in a distinct flavor profile.
Q: Do you offer free samples for individual buyers?
A: Unfortunately, we don't provide free samples for individual buyers due to logistics and packaging costs. However, you can explore our sample packs at a nominal price.
Q: Are your teas organic?
A: Yes, a significant portion of our tea range is organic. Look for the "Organic" label in our product descriptions for verification.
Q: What is the recommended way to store your tea for freshness?
A: To preserve flavor, store our teas in an airtight container away from direct sunlight and strong odors, preferably in a cool, dark place.
Q: Can I buy your tea in local stores?
A: We are expanding our distribution network. Check our website for the latest updates on stores carrying our products.
Q: How is the shipping fee calculated?
A: Shipping fees are calculated based on the weight of your order and your location. You can view the shipping cost at the checkout before completing your purchase.
Q: Are there any ongoing promotions or discounts?
A: Periodically, we offer promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest deals.
Q: Can I customize a tea blend for personal preferences?
A: Currently, we don't offer custom blends for individual buyers. However, we have a diverse range of blends to suit various tastes.
Q: What is the shelf life of your teas?
A: The shelf life varies depending on the type of tea, but generally, our teas have a shelf life of 12 to 24 months when stored properly.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and delivery times will vary based on the destination. Please check our shipping information for details.
For Export Related Questions
Q: Can you provide bulk quantities for export purposes?
A: Yes, we cater to bulk orders for international export. Contact our export department for customized quotes and shipping details.
Q: How is export taxation handled?
A: Export taxes are subject to the regulations of the importing country. We provide the necessary documentation to facilitate smooth customs clearance.
Q: Are there any restrictions on certain blends for export?
A: While most blends are export-friendly, certain countries may have restrictions. We assist in navigating regulations and provide information on any limitations.
Q: Can you provide samples for potential export partnerships?
A: We offer sample packs specifically designed for potential export partners. Contact our export department to discuss your requirements.
Q: Do you offer private labeling for export orders?
A: Yes, we provide private labeling options for bulk export orders. This service comes with specific terms and conditions. Contact us for more details.
Q: How is shipping arranged for bulk export orders?
A: We work with reputable freight and logistics partners to ensure secure and timely delivery. Shipping costs are included in the total quote provided for bulk orders.
Q: Can you accommodate specific packaging requirements for export?
A: Absolutely. We can discuss and arrange custom packaging solutions to meet the specific requirements of your target market.
Q: Is there a minimum order quantity for export?
A: Yes, there is a minimum order quantity for export orders. Contact our export department to discuss your specific needs and receive a tailored quote.
Q: What is the average lead time for fulfilling export orders?
A: The lead time varies based on the order size and destination. Our export team will provide you with a detailed timeline upon order confirmation.
For Wholesale Related Queries
Q: Do you offer wholesale pricing for bulk purchases?
A: Yes, we have competitive wholesale pricing for bulk orders. Contact our wholesale department for detailed pricing information.
Q: What are the payment terms for wholesale orders?
A: Payment terms for wholesale orders are typically negotiated individually. Our wholesale team will provide you with the terms based on the order size and frequency.
Q: Can I request samples before committing to a wholesale partnership?
A: Yes, we offer sample packs specifically for wholesalers. Contact our wholesale department to discuss your requirements and request samples.
Q: Are there exclusive deals for long-term wholesale partnerships?
A: Yes, we offer exclusive deals and discounts for long-term and recurring wholesale partnerships. Contact our wholesale team to explore these options.
Q: How is the shipping cost calculated for wholesale orders?
A: Shipping costs for wholesale orders are calculated based on the order volume, destination, and shipping method. Our wholesale team will provide you with a detailed shipping quote.
Q: Can you assist with marketing materials for retail displays?
A: Yes, we provide marketing materials and support for our wholesale partners, including product images, descriptions, and display suggestions.
Q: Is there a minimum recurring order requirement for wholesale accounts?
A: We do have a minimum recurring order requirement for wholesale accounts to ensure a consistent and mutually beneficial partnership.
Q: Can I customize packaging for my wholesale orders?
A: Yes, we offer customization options for wholesale packaging. Discuss your branding and packaging requirements with our wholesale team for personalized solutions.
Q: Are there any geographical restrictions for wholesale partnerships?
A: We welcome wholesale partnerships globally. Contact our wholesale department to discuss international shipping options and terms.
Q: How can I become an authorized distributor for your brand?
A: To become an authorized distributor, contact our wholesale department with information about your business, distribution capabilities, and market reach. We will review and respond accordingly.
If your a Coffee or Restaurant Owner
Q: Can I order teas in bulk for my restaurant or coffee shop?
A: Certainly! We offer bulk orders for businesses. Contact our business sales department for customized quotes and support.
Q: Are there specific teas recommended for pairing with food in a restaurant setting?
A: Yes, we can provide recommendations based on your menu. Our team can guide you in selecting teas that complement your dishes.
Q: Can you assist with staff training on tea preparation and serving?
A: Absolutely. We offer training sessions for your staff on tea preparation, serving techniques, and the nuances of different tea varieties.
Q: Are there special discounts for recurring orders for businesses?
A: Yes, we offer special discounts for businesses with recurring orders. Contact our business sales department to discuss your requirements and get a tailored pricing plan.
Q: Do you provide promotional materials for businesses, such as menu inserts?
A: Yes, we provide promotional materials, including menu inserts and descriptions, to enhance your customers' tea experience. Contact our business sales team for support.
Q: Can I request a tea tasting session for my restaurant before placing an order?
A: Certainly! Contact our business sales department to arrange a tea tasting session and explore the flavors that best suit your establishment.
Q: How is the shipping fee calculated for business orders?
A: Shipping fees for business orders are calculated based on the order volume, destination, and shipping method. Our business sales team will provide you with a detailed shipping quote.
Q: Are there any restrictions on serving your teas in a commercial setting?
A: Generally, there are no restrictions. However, it's essential to comply with local health and safety regulations. We can provide documentation to assist in this process.
Q: Can I get customized blends exclusive to my restaurant or coffee shop?
A: Yes, we offer customization options for exclusive blends. Contact our business sales department to discuss your branding and flavor preferences.
Q: Do you offer equipment or accessories for tea preparation?
A: Yes, we provide a range of tea accessories and equipment suitable for commercial settings. Contact our business sales team for information on available options.